MicrobeGrower Return Policy
We want you to be completely satisfied with your purchase from MicrobeGower. If you're not, here's how we can help.
Our 30-Day Return Guarantee
You can return most items within 30 days of receiving your order for a full refund of the product price.
Eligibility for Returns
To be eligible for a return:
The item must be in its original, unused condition.
It must be in the original packaging.
You'll need the receipt or proof of purchase.
How to Initiate a Return
Contact Us: Please email us at sales@microbegrower.com or call us at (207) 256-0799Â to let us know you'd like to return an item. Please include your order number and the reason for the return.
Receive Instructions: We'll provide you with detailed instructions on how and where to send your return.
Ship Your Item: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we'll send you an email to notify you that we've received it. We'll also let you know if your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Damaged or Incorrect Items
If you receive a damaged product or the wrong item, please contact us immediately at sales@microbegrower.com with photos of the issue. We'll work quickly to resolve it by offering a replacement or a full refund, and we'll cover the return shipping costs in these cases.